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After months of investigation and deliberation, the TTC’s Customer Service Advisory Panel (which sounds funnier when we call it CSAP) has released its final report. The report is missing some of our key recommendations—the word “sobriety” never turns up—but many items are welcome nonetheless. The Toronto Star remarks dryly that CSAP’s head, Steve O’Brien, “has said repeatedly that the communications issues, both internal and external, identified by the panel wouldn’t surprise most TTC riders.” So at least we were warned.
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TTC customer service report is less absurd than we’d hoped, but it’s still pretty funny
Nap rooms, sobriety and four other things we hope to see in today’s TTC report
The long-awaited report on customer service on the TTC is coming out today—any minute now, really. Authored by a panel of Toronto notables, the report is expected to recommend a number of operational reforms, as well as a bunch of long-term hiring changes and customer service improvements.
What kind of recommendations are we hoping to see?
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