The TTC has introduced a daily online report card (the next phase in an information blitz that also includes this charmingly low-budget video explaining what the heck is going on at Queen and Spadina). In the scorecards, the agency breaks down the percentage of vehicles that were on schedule the day before and awards itself cheery green checkmarks for hitting its targets. “Since we had [the data], we thought we’d might as well put it up,” the agency’s chief customer service officer Chris Uphold told the Toronto Star. We like the move towards transparency, but this exercise has a whiff of PR about it—the type of calculated, hey-look-we’re-totally-accountable move that Andy Byford previously reached for with his CEO title, monthly reports and scathing letters to employees. Still, if it boosts the chances of buses and trains arriving on time, we’re all for it. [Toronto Star]
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The Ontario Liberals, cannily realizing that people hate tardiness and love money, are promising GO Transit commuters a money-back guarantee when trains are more than 15 minutes late. However, there’s a fair bit of fine print: commuters will get their fare back if breakdowns or maintenance issues are responsible for the delay, but not if extreme weather, police investigations, accidents or medical emergencies are to blame; and while Presto card holders should get the refund automatically, other commuters will probably have to apply for it online. The refund program should start sometime this fall, too late to benefit those passengers who spent an hour stuck on board last month. [Globe and Mail]
Thanks to a computer malfunction, passengers on the Lakeshore West, Kitchener and Milton GO Train lines are experiencing “major delays” (transpo-speak for “the trains aren’t moving”). While some trapped passengers have given in to the frustration, others have found entertaining ways to pass the time or are planning for a long wait. Check GO Transit’s website for service updates (or to prove to your boss it’s not your fault that your’re late for work).