complaints

Toronto Police demand that everyone stop moaning about the heat Toronto Police demand that everyone stop moaning about the heat

Brace yourselves: Toronto should hit a scorching, sweaty, ice cream-melting temperature of 34°C today, with a humidex near 43°C. While Toronto’s chief medical officer issued an extreme heat alert and advised people to stay out of the sun, Toronto police took another approach, attempting to nip temperature-related complaints before the mercury rose much higher. From their… Read more »

Tension between taxi drivers and other road users grows after longboarder Ralph ... Tension between taxi drivers and other road users grows after longboarder Ralph Bissonette’s death

The battle for space and safety on city streets is making headlines again in light of the death of Ralph Bissonette, the longboarder who was struck and killed by a taxi on May 14. The cab driver involved, Adib Ibraham, has been charged with second-degree murder, and police say road rage may have been a… Read more »

How bullying became the crisis of a generation How bullying became the crisis of a generation

Kids are committing suicide, parents are in a panic, and schools that neglect to protect students are lawsuit targets By Denise Balkissoon Mitchell Wilson had a short life. He was born in March 2000 at Markham-Stouffville Hospital to Craig and Shelley Wilson. From the age of three, he had trouble running and jumping. He climbed… Read more »

Nine members of Toronto’s backyard-chicken underground on the special bond bet... Nine members of Toronto’s backyard-chicken underground on the special bond between man and bird

By Signe Langford | Photographs by Kevin Hewitt On November 30, councillors Joe Mihevc and Mary-Margaret McMahon took on the considerable challenge of trying to overturn nearly three decades of city hall opposition to backyard hens. They didn’t quite succeed. (Their motion to study the issue was referred to the municipal licensing and standards committee… Read more »

BlackBerry blackout resolved, RIM’s Jim Balsillie and Mike Lazaridis say they... BlackBerry blackout resolved, RIM’s Jim Balsillie and Mike Lazaridis say they’re really sorry

Media punching bags and RIM co-CEOs Jim Balsillie and Mike Lazaridis confirmed in a 10 a.m. conference call that full, global BlackBerry service was restored early this morning, ending the three-day blackout. The company’s larger problems, however, are another story.

Is Rob Ford’s commitment to customer service actually doing more harm than goo... Is Rob Ford’s commitment to customer service actually doing more harm than good?

The Globe and Mail put Mayor Rob Ford’s much-vaunted commitment to customer service—and his pledge to return all the city’s taxpayers’ many phone calls—to the test this weekend, exploring the mini-bureaucracy that exists within the mayor’s office, designed to filter and respond to the concerns of Toronto residents. The article tells a complicated tale of… Read more »

How the G20—with its burning cars, broken storefronts, violent beatings and ma... How the G20—with its burning cars, broken storefronts, violent beatings and mass arrests—ruined Bill Blair’s popularity

By Nicholas Hune-Brown | Photographs by Daniel Ehrenworth On June 26, 2010, Bill Blair was in the middle of the most complicated week of his career. The G20 summit had transformed the peaceful city that Blair had spent most of his life protecting into something closer to a police state. Protesters filled the streets. Steel… Read more »

Six things we learned from the Star’s investigation into the Canadian horsemea... Six things we learned from the Star’s investigation into the Canadian horsemeat industry

Any time an investigation takes place at a “kill auction,” you know its findings will be grim. This weekend’s report from the Toronto Star’s Robert Cribb on Canada’s central role in the horsemeat industry is no exception. Horsemeat, which predominantly comes from animals not bred for food, has come under fire in Canada before (notably during… Read more »

How to treat the scourge of modern medicine—bad bedside manner How to treat the scourge of modern medicine—bad bedside manner

By Jan Wong When I was pregnant and working as a foreign correspondent in Beijing, my obstetrician suggested an amniocentesis test for Down’s syndrome. Afterwards, I was told to call in three weeks for the results, by which time I could already feel the baby’s first kicks. “There’s a problem,” the nurse said when I… Read more »

The TTC’s latest publicity problem? An employee urinating outside Runnymede st... The TTC’s latest publicity problem? An employee urinating outside Runnymede station—or not

TTC workers behaving badly barely deserves to be news anymore, but the latest example to come to light is kind of hard to ignore: right outside Runnymede station last month, a TTC worker urinated in public. As is the pattern these days, TTC chair Karen Stintz has come out to apologize and say it won’t… Read more »

Our Fare Lady: Q&A with Karen Stinz, the newly appointed TTC chair Our Fare Lady: Q&A with Karen Stinz, the newly appointed TTC chair

Complaints about TTC customer service, possible strikes, delays—Stintz says she’s ready to take it all on By Kelly Pullen You’re one of few councillors from a non‑suburban area in Rob Ford’s circle. How important do you think it is for the mayor to bridge the divide between urban and suburban voters? Residents want the same… Read more »

On its second day of work, council gets down to the important stuff: food and br... On its second day of work, council gets down to the important stuff: food and bruised egos

If yesterday was any indication, Rob Ford is in for a long four years. As the council met to approve choices for who got what committees, the disenfranchised left (some of the ladies wore pink as a little jab at Don Cherry) put up a doomed effort to try to secure some seats on the… Read more »

Eaton Centre leading the pack in race to be Grinch 2010 Eaton Centre leading the pack in race to be Grinch 2010

Does this mark the beginning of the Annual War on Christmas? The CBC is reporting that two Toronto-area malls have asked the Salvation Army to stop ringing those damn bells while its volunteers collect donations from passersby. Apparently, the incessant ringing was driving some merchants a little batty:

TTC complaints up by 15 per cent, but smiles will outnumber frowns by 2030 TTC complaints up by 15 per cent, but smiles will outnumber frowns by 2030

In a year in which the TTC had to endure any number of scandals (including, but not limited to, napping fare collectors, drunk driving, and attempts to bulldoze the homes of former TTC workers), it’s no surprise that the TTC would see an increase in customer complaints. According to the Globe and Mail, the TTC… Read more »

Trailer Park Boys creator threw out 2005 Gemini award after watching this year&#... Trailer Park Boys creator threw out 2005 Gemini award after watching this year’s ceremony

Trailer Park Boys creator Mike Clattenberg thinks the Gemini awards are trash, literally. After watching Sunday’s 25th annual Gemini awards for the best in Canadian television, Clattenberg picked up his own 2005 Gemini, carried it out to the curb, and plunked it down like the rest of his garbage. Then he took to Twitter to… Read more »