As soon as Andy Byford took the helm of the TTC in March, the changes began. He opted for a beefed up title—“CEO” rather than “general manager,” like those who held the position before him—to mark a symbolic change. He publicly chided staff for customer service embarrassments. He installed fancy hand dryers in station washrooms. Seven months into his tenure, the evolution continues. Here, three more signs that the TTC is moving into a new phase (we can only hope it’s a phase with less crowded streetcars).
Cellphone service is coming to subway stations
The old regime: Save for a few brief above-ground segments, subway riders operate in a digital blackhole.
The new regime: Officials estimate most stations will have service within two years. Some of the signals will likely bleed into the tunnels, making texting on the train a possibility, at least downtown where the stations are close together.
Is it a good thing? Though many will complain about feeling surrounded by loud talkers, it’ll be great to notify friends or colleagues in the event of (inevitable) subway-induced tardiness. Of course, the TTC could just try to keep the trains on schedule.