Toronto , Ontario M4V 1B8
Neighbourhood: Casa Loma
Reader Reviews of Corner House
FOUND GLASS IN SOUP by J Moreno from mississauga, on on 2014-02-11
"My friend and I dined here for winterlicious. The place looks “cozy” inside. They tried to fit a lot of tables and chairs into one small room. It’s not a very private dining experience. You can hear everyone’s conversations even if they are whispering.
The WORST thing happened during dinner. My friend ordered soup for her appetizer and found a piece of glass in it. She told our server who quickly switched it to another option. They apologized, but nothing more was done.
My friend talked to the server again to inquire how the piece of glass got into the soup. According to the server, the kitchen staff try their best to be clean and organized, but sometimes things like that happen unfortunately. I do not agree with this. I think this mistake was a result of POOR CLEANING and HANDLING PRACTICES.
This was the worst thing that happened to me and my friend. She almost ingested the glass – which the restaurant staff continue to claim it was only plastic. To clarify, the piece of glass was big enough for my friend to notice, and it was crystallized ( NOT PLASTIC).
Also, their reaction was not sincere and reassuring. The manager came over eventually and became very defensive. She said that has never happened in 15 years. And then became accusatory. She asked my friend very rudely “do you want $5 off your dinner? Is that what you were looking for?” AS IF we came to the restaurant hoping to find glass in my soup just to score a free meal. VERY VERY RUDE MANAGER and one of the WORST CUSTOMER SERVICE experience I have ever witnessed.
Also please note that my friend works in restaurant business. She is well aware of what goes in the kitchen and what proper customer service looks like. Of course mishaps happen in the kitchen, but the best way to handle something like that, was to investigate what happened and make it up to client in the best way possible. And BE TRUTHFUL. We all expect and deserve to trust the food and beverages we eat and drink. I felt like the manager and the servers were trying to make excuses for their mistake instead of simply owning up to it.
Please do not go to this restaurant. The staff are disrespectful and dishonest.
We have reported them to the Toronto health department.
- J Moreno
Great food, good decor, OK service by Michael from Buffalo, NY on 2013-12-30
"My partner & I visited Toronto this past weekend to celebrate our 10th anniversary. We saw Toronto Life's rating of the Corner House as one of the city's most romantic restaurants and decided to give it a try. Although the restaurant was not busy, we were seated in a corner table wedged between two other tables. Not a big deal. We ordered an arugula salad to share, I ordered a strip steak, and she ordered a rack of lamb. The waiter asked if we wanted to split the salad, and my partner said "OK"; he didn't warn us that he would charge $3 to do the splitting. Again, not a big deal, but annoying. The salad was very good. After the salad, they served an ample bread basket with spicy humus. And then we waited and waited for our food. It finally arrived just as I was about to ask what the holdup was -- and remember that the restaurant was not very busy at all. We enjoyed our meals quite a bit. The steak was very tasty although it probably could have been a little more tender; the lamb was as tender as you would expect, but the portion was perhaps a little small. After, we ordered a chocolate cheesecake with filo and decaf. I assumed we'd be getting normal-sized refillable cups of decaf coffee; what we actually got was small, non-refillable cups of Americano, which I wouldn't have ordered had I known. The cheesecake turned out to be hot and filo-encrusted with a nice assortment of berries. We'd never had hot cheesecake -- and hadn't been expecting it, based on the menu -- but found it interesting if rather cheesy-tasting. A better menu description would have been nice. Then came the check. Since I paid with my credit card, I had the waiter hovering over me with one of those newfangled handheld credit card thingies while as I was deciding how much to top; I did not much like that. Again, we enjoyed the food. The service was not bad, it was just not as good as I would have hoped given the cost of the meal. (Note that the server was not especially good about refilling my water glass. I don't drink soft drinks and I can't drink wine, so I was going with water.) The decor was pleasant, but not amazing. A note to fellow migraineurs: this is a low-lights and candles kind of place. If you're sensitive to constrasty lighting, as I am, you might want to think twice about coming here. Bottom line: I would consider going back, but not without hesitations. This is a conditional recommendation."