Frequently Asked Questions
Here are some of the answers to our more frequently asked questions. Check here for information on:
- Account status inquiries
- Finding out if your payment has been applied
- Change your mailing address or your email address
- Tell us that you’ve missed an issue
- And lots more…
Why can’t I access my account through Customer Care Online?
In order to access Toronto Life’s Customer Care Online service, you need to enter your subscription number or your email address to log in. If we do not have your email address on your subscriber file, then you will not be able to log in using it. If you are having trouble logging in, please double check that you have entered in your information correctly–check to ensure that all spaces have been omitted and all zeros, even at the beginning of your subscription number, have been entered. If you still cannot access your account, please contact a Customer Service Representative.
How can I find out if my subscription is about to expire?
In the upper right-hand corner of your mailing label is your expiration date, which shows the last issue of your current subscription (eg. MAR03). You can use our Customer Care Online service and find out more about the status of your account. You will need to enter your subscription number or your e-mail address to log in.
How do I renew my subscription?
We will notify you by mail when it is time to renew your subscription. By renewing promptly, you can avoid both an interruption in service and future renewal reminders. For faster service, use our Customer Care Online service and renew on-line. You will need to enter your subscription number or your e-mail address to log in, then click on “Renew a Subscription.”
How do I give a gift subscription to Toronto Life?
Use our Customer Care Online service to give a gift subscription to Toronto Life. You will need to enter your subscription number or your e-mail address to log in, then click on “Give a Gift”. If you do not subscribe to Toronto Life, you can order gift subscriptions of Toronto Life here.
Why did I receive duplicate copies of the magazine?
If the subscriber numbers on your mailing labels are identical, then this was likely a one-time error. However, in rare instances, a computer error may result in two slightly different mailing labels being generated for a subscriber. If you receive duplicate copies, please contact a Customer Service Representative and refer to both mailing labels. Your cooperation is appreciated.
Can I request scent-free copies of my magazines?
Yes. Toronto Life and FASHION occasionally include scent strips in some of their issues. If you are allergic or severely bothered by them, please contact a Customer Service Representative. We’ll ensure that your issues are scent-free.
When and how should I inform someone of my change of address?
If you are moving, please let us know at least six weeks before you move to make sure you don’t miss an issue. Use our Customer Care Online service to change your address. You will need to enter your subscription number or your e-mail address to log in, then click on “Change of Address.”
How should I inform someone of my change of e-mail address?
Use our Customer Care Online service to change your e-mail address on your subscriber file. You will need to enter your subscription number or your e-mail address to log in, then click on “Change E-Mail Address”. If you subscribe to Preview, Toronto Life’s weekly on-line newsletter, please make sure to also change your e-mail address here.
My issue arrived damaged/I missed an issue—How can I get another one?
Occasionally, an issue is damaged or lost in the mail. If your issue arrives damaged, contact a Customer Service Representative and we’ll be happy to replace it. If your magazine doesn’t arrive, check the label of the last issue you received to be sure your subscription has not expired, or use our Customer Care Online service and find out more on the status of your account. You will need to enter your subscription number or your e-mail address to log in. Then check to see that your invoice has been paid. If everything seems to be in order and your issue still hasn’t arrived, contact a Customer Service Representative.
How can I order a back issue of Toronto Life?
Click here to purchase up to 3 years of back issues. Issues not listed are out-of-stock.
I have questions about the 2-for-1 coupon book. Who can I contact with my questions?
You may contact Paula Annibale, the promotion manager of the 2-for-1 coupon book: email@example.com, 416-364-3333 x 4510.
New update to the CN Tower coupon in the 2013 edition of the 2-for-1 Coupon Book
- 2 for 1 General Admission (Adult, Senior, or Child)
- Value up to $32.00 + Tax
- Admission includes access to LookOut, Glass Floor, Motion Theatre Ride and Film
- Must redeem coupon at time of purchase
- May not be combined with any other offer
- Offer does not apply to General Admission + SkyPod, Premier or EdgeWalk
- Offer subject to change and availability
- One offer per coupon
- Coupon has no cash value
- Must be 107cm tall for ride
New update to The Second City Training Centre coupon in the 2013 edition of the 2-for-1 Coupon Book
- Registration must include at least one NEW student.
How can I contact you about another question?
Your subscription is important to us. If you have any other questions, contact a Customer Service Representative or write us at:
Queen Richmond Centre
111 Queen Street East, Suite 320
Please refer to your mailing label when inquiring about your subscription. The label contains important information which will help us to serve you quickly and easily.
How can I contact the editorial staff of Toronto Life?
Please go to our contact page.